Customer Service

We make mistakes... and so do we all.  If you've purchased a kit and misplaced a window, or broken a sheet of critical wooden components please call or e-mail us... just let us know EXACTLY what you need and be sure to tell us not only the name of the kit you are working on, but also what scale you are working in !


If you've gotten a kit that seems to be short of of any components at all let us know and we'll make sure you're taken care of... at our expense !  Admittedly we don't guarantee kits that have been purchased 2nd hand off of EBay or through an estate sale... most buyers recognize the risk they take when trying to get a good "deal" on something and have to be prepared for an occassional dissapointing purchase... As the old saying goes "Let The Buyer Beware"... BUT, if Bar Mills or an authorized Bar Mills reseller has dealt you a kit that maybe isn't "quite right"... let us know and we'll make it right.  "Without you... there's no us"... don't think for a second that we don't know it.  Thanks for your continuing support.